Having signed hosting terms with us, you might be wondering what this entails and what these monthly costs actually pay for.
In short, the hosting fee pays for the platform that your system runs on. We host all of our systems and websites via Amazon Web Services, and hosting fees include the provision of an appropriate hardware platform. Whilst ‘the internet’ may seem very ethereal, it does rely on physical data centres and infrastructure.
The hosting costs we charge therefore provide for:
* Data is replicated to this server from the primary server in real time. If the first server was to die for some unknown reason, this server becomes the primary and another (new) server is created and becomes the backup.
From January 2020, we are monitoring changes to our customers’ system usage on a quarterly basis, as hosting costs are subject to increase in line with usage, effectively due to costs we incur from Amazon Web Services. Things that that would most commonly impact upon your monthly hosting costs are, for example, changes in numbers of users, system-generated emails, or amount of data storage required.
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