You’ve probably read our previous articles on our work with Littlewood Fencing (if you haven’t, check out this link for a full case study). Our latest stream of work and large release has focused on changes which benefit everyone in the company: we created a new dashboard.
Let’s roll back to the beginning to give this story some context!
Littlewood Fencing originally came to us because of issues with their spreadsheet-based purchase order generation system, which was getting unwieldy. After working on that, we quickly rolled out a succession of features to help with matching invoices to purchase orders, recording fencer timesheets and health and safety, various approvals queues, design requests, finance views… the list goes on.
However, functionality was always given top priority in budget allocations over visual experience. This meant that upon logging in to the Littlewood portal, users just saw a list of fairly generic-looking buttons. So in conjunction with Littlewood, it was decided that some attention should be paid to making the dashboard screen, as it’s the whole team’s main port-of-call every day.
To implement the new dashboard on Littlewood's portal, we:
On top of all of these features, we also added notifications to the portal. There are different levels of notifications, depending on their urgency, but those most needing attention are flagged via a familiar bell icon with a red number. Within a week of the roll out of this feature, an significant uptick in the speed of completion of tasks was noted.
In an effort to gradually cut out paper-based workflows across the company, work has been started on an HR area of the portal. This initially gives all staff the ability to make holiday requests, view their outstanding leave balances, and see the dates they have booked off. Rolling out this new feature alongside the dashboard gave everybody the opportunity to log on and try using something new.
Last but not least, to assist with the adoption and learning process around the new dashboard, we introduced the functionality for an onboarding tour. Everyone visiting the portal for the first time is shown the tour, highlighting the features listed above. This functionality can be used on other pages to provide guidance as new features are added over time.
Thanks to the poll feature, we know that the new dashboard has had an overwhelmingly positive response from the whole Littlewood team, with 93% of staff members saying they like the new look.
Ultimately, we've delivered a useful, functional, and attractive main central hub for Littlewood staff to use on a daily basis.
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