Clients sometimes notice excessive amounts of spam coming through to their inboxes from the contact forms on their website. In such situations, we recommend adding Google's reCAPTCHA tool which helps to prevent spam and abuse from automated software (bots) whilst letting actual humans interact successfully with the page.
reCAPTCHA's little "I'm not a robot" tick box, which most users will be familiar with, uses advanced risk analysis techniques to tell humans and bots apart.
By preventing spam from entering inboxes, the inconvenience of having to sift through the unwanted mail to find the genuine enquiries is almost eliminated.
When the reCAPTCHA tool is more suspicious about a user, it might ask you to solve a puzzle, such as typing in blurred letters, or picking the road signs in a grid of pictures.
Although it's sometimes frustrating as a user to be faced with this instead of simply ticking the "I'm not a robot" box, Google is positively channelling this human effort into gathering data for machine learning.
These then in turn help with improvements to other AI products, such as the photo recognition on Google Translate, or helping self-driving cars to understand the road.
If you are troubled by spam from your contact form and think that the reCAPTCHA tool would be of use, call us on 01323 505980 to find out how we can help you add this to your site.
We're an award-winning digital agency based in Eastbourne, specialising in bespoke websites and applications for high growth businesses. We work with B2B and B2C clients in a wide range of sectors including finance, travel, construction, publishing, healthcare, utilities, fast moving consumer goods, and professional audio.
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